FAQs

What are the key things I need to do in dealing with a Break-in Damage claim?

• Identify all damaged areas and itemise damaged contents ready to advise your insurance company.
• If a door or window is damaged, advise your insurance company of what material is it i.e. timber/aluminium/glass.
• Check to make sure no keys are missing (this may require a change of locks).
• Also check if other items are missing and itemise ready to give to your insurance company.
• If a damaged door is to be fixed shut, do you have another means of entrance/exit?

What are the key things I need to do in dealing with a Storm Damage claim?

• Identify all damaged areas and itemise damaged contents ready to advise your insurance company.
• Ensure lights and electrics are not affected by water. Switch off if necessary.
• Advise your insurance company of any emergency repairs that may be required i.e. water in the electrics, collapsed ceiling etc.

What are the key things I need to do in dealing with an Impact Damage claim?

• Identify all damaged areas and itemise damaged contents ready to advise your insurance company.
• Advise your insurance company of any emergency repairs that may be required i.e. collapsed ceiling, exposed wires etc.
• Turn of lights and power if possible to effected wall/areas.
• Stay clear of damaged area in case of collapse.

What are the key things I need to do in dealing with a Water Damage claim?

• Identify all damaged areas and itemise damaged contents ready to advise your insurance company.
• If leak is still flowing turn off water mains.
• If necessary, turn off power to prevent further damage.

What are the key things I need to do in dealing with a Fire Damage claim?

• Once the all clear is given by the Fire Department, identify all damaged areas and itemise damaged contents ready to advise your insurance company.
• Follow all advice from the Fire Department and your insurance company.

What are the key things I need to do in dealing with a Malicious Damage claim?

• Identify all damaged areas and itemise damaged contents ready to advise your insurance company.
• If a door or window is damaged, advise your insurance company of what material is it i.e. timber/aluminium/glass.
• Check to make sure no keys are missing (this may require a change of locks).
• Also check if other items are missing and itemise ready to give your insurance company.
• If a damaged door is to be fixed shut, do you have another means of entrance/exit?

Why do I need to pay an excess?

Depending on your insurance policy an excess may be applicable, this amount is determined when you begin your insurance cover. Generally the higher an excess payment the lower your premium will be.

How do I pay my excess?

There are several ways that you can pay your excess with Barclays Building Services Either via;

• Credit card – please phone our office on 9406 4800 and we shall take your details and process the payment or
• Cheque – you can post a cheque or money order, made out to Barclays Building Services Pty Ltd to PO Box 1153 Joondalup DC 6919.
• Direct Deposit – you can pay online using BSB: 306 113 Account # 5454368 Please quote your job reference number if you opt to pay by direct deposit.

Why do I need to pay my excess before repairs commence?

Depending on your insurance policy, an excess may be applicable and may need to be paid before repairs commence. This will be determined in your insurance policy and the agreement between you and your insurance company.

To check when your excess payment needs to be paid please phone us on 9406 4800 or your Insurance Company.

Do I receive a list of repairs that Barclays Building Services are carrying out to my property?

Yes, once your insurance company authorise Barclays to commence repairs we send out a Scope of Works detailing the repairs that will be carried out to your property.

Will I be contacted when repairs are authorised?

Yes, if Barclays are authorised by your Insurance company the Supervisor allocated to your claim will contact you to advise we have received authority to commence works.

Can I change the colour of my ceiling/wall?

Yes, however additional costs may apply as our quote is for one coat of sealer and one coat of paint to match existing. Any additional coats of paint would be at the insured’s cost.